Terms and Conditions

Welcome to LeatherHex. These Terms and Conditions explain the rules, responsibilities, and conditions that apply when you visit our website, browse our products, place an order, or use any service available on LeatherHex.com.

By accessing this website or placing an order with LeatherHex, you agree to the Terms and Conditions stated on this page. Please read them carefully before using our website or purchasing any product. If you do not agree with these terms, please do not use this website or place an order.

1. Business Information

LeatherHex operates as an online outerwear store offering jackets, coats, varsity jackets, university-style jackets, biker jackets, costume jackets, motorcycle jackets, and related fashion outerwear.

Business Name: LeatherHex

Business Address:
Building Q-05 Shop 10
France Cluster
Dubai, 25314
United Arab Emirates

Customer Support Email: [email protected]

For all customer service questions, order support, shipping inquiries, return requests, or product-related questions, please contact us by email. We aim to respond to customer inquiries as soon as possible during business working days.

2. Use of Our Website

By using LeatherHex.com, you agree to use the website only for lawful and personal shopping purposes. You must not use this website in any way that may damage, interrupt, overload, or interfere with the normal operation of the website.

You agree not to:

• Use the website for fraudulent or unlawful activity.
• Attempt to access private areas, servers, databases, or systems connected to the website.
• Copy, scrape, reproduce, or misuse website content without permission.
• Upload harmful files, malware, viruses, or malicious code.
• Use false information when placing an order.
• Interfere with another customer’s use of the website.
• Misuse promotions, discount codes, or website features.

LeatherHex reserves the right to restrict, suspend, or cancel access to the website if we believe the website is being misused or if activity appears fraudulent, harmful, or in violation of these Terms and Conditions.

3. Product Information

We try to provide accurate product names, descriptions, images, prices, sizing information, material details, color details, and availability information. However, slight differences may occur because product photos, lighting, screen settings, and production batches can affect how colors and textures appear.

Product images are provided to help customers understand the design and style of each item. A product may appear slightly different in person due to photography, lighting, monitor settings, fabric texture, leather finish, handmade details, or manufacturing variations.

LeatherHex may update product details, descriptions, prices, images, categories, or availability at any time without prior notice. We do our best to correct errors as soon as they are identified.

4. Product Colors and Materials

LeatherHex products may be made using materials such as leather, faux leather, wool, cotton, fleece, satin, polyester, suede, denim, fabric blends, or other outerwear materials depending on the product style.

Color names such as black, brown, maroon, navy, red, white, cream, or other color descriptions are used as general product guidance. Actual colors may vary slightly depending on screen display, photography conditions, production batch, or material finish.

Customers should read the product description carefully before placing an order. If you need clarification about a product’s material, color, fit, or style, please contact us before purchasing.

5. Sizing and Fit

Jacket sizing can vary depending on product style, material, design, and fit. Some jackets may have a relaxed fit, while others may have a more structured or slim fit. Customers are responsible for reviewing the size chart and choosing the correct size before placing an order.

We recommend checking your chest, shoulder, sleeve, waist, and jacket length measurements before ordering. If you are between sizes, review the product description carefully or contact us for sizing guidance before purchase.

LeatherHex is not responsible for incorrect size selection if the customer did not review the size guide or provided inaccurate measurements for a custom-size item.

6. Custom Size Orders

Some products may offer a custom size option. Custom size orders are made according to the measurements provided by the customer. Customers are responsible for providing accurate measurements at the time of order.

For custom size orders, please make sure all measurements are correct before submitting the order. Incorrect measurements may result in a poor fit, and LeatherHex may not be able to accept returns or exchanges for custom-size products unless the item is defective or incorrect due to our error.

Custom size orders may require additional processing time. If a custom size fee applies, it will be shown on the product page or during checkout.

7. Orders and Order Acceptance

When you place an order on LeatherHex.com, you are making an offer to purchase the selected product according to these Terms and Conditions. After placing an order, you may receive an order confirmation email. This confirms that we have received your order request, but it does not always mean the order has been fully accepted or dispatched.

LeatherHex reserves the right to cancel or refuse an order if:

• The product is unavailable.
• The payment cannot be verified.
• The order appears fraudulent or high-risk.
• The shipping address is incomplete or invalid.
• There is an error in product price, description, or availability.
• The customer provides incorrect or misleading information.
• The order violates our policies or these Terms and Conditions.

If we cancel an order after payment has been made, we will refund the paid amount according to our payment processor’s refund timeline.

8. Pricing and Currency

Product prices are displayed on the website and may change at any time without prior notice. Prices may vary depending on product type, material, size, custom options, promotions, or availability.

LeatherHex makes every effort to display accurate pricing. However, if a product is listed at an incorrect price due to a technical error, system issue, or human mistake, we reserve the right to cancel the order and issue a refund.

Customers are responsible for reviewing the total order amount before completing checkout. The final price may include product price, selected options, shipping fees, and any applicable charges shown during checkout.

9. Payments

Payment must be completed at checkout using the payment methods available on the website. Orders are processed only after successful payment confirmation.

By placing an order, you confirm that you are authorized to use the selected payment method and that the payment information provided is accurate.

If a payment is declined, reversed, flagged, or not completed, LeatherHex may cancel or hold the order until the payment issue is resolved.

10. Fraud Prevention and Order Verification

To protect customers and our business, LeatherHex may review orders for fraud prevention and payment security. We may contact customers to confirm order details, billing information, shipping address, or payment-related information if needed.

Orders may be delayed, cancelled, or refunded if we cannot verify required information or if the order appears suspicious, fraudulent, or unauthorized.

11. Shipping Policy

LeatherHex ships products to selected destinations using available shipping services. Shipping availability, delivery estimates, and charges may vary depending on the customer’s location, order value, product type, and selected shipping method.

Estimated shipping and delivery times are provided as guidance only. Delivery times may vary due to customs checks, courier delays, weather conditions, holiday periods, address issues, payment verification, production delays, or other factors outside our control.

Customers are responsible for providing a complete and accurate shipping address. LeatherHex is not responsible for delivery delays, failed delivery, returned parcels, or additional shipping charges caused by incorrect, incomplete, or outdated address information provided by the customer.

Once an order is shipped, tracking details may be provided by email where available. Customers should use the tracking information to monitor delivery progress.

12. Customs, Import Duties, and Taxes

International orders may be subject to customs duties, import taxes, local taxes, brokerage fees, or other charges imposed by the destination country. These charges are not controlled by LeatherHex and may vary by country.

Unless clearly stated at checkout, customs duties, import taxes, and local fees are the responsibility of the customer. LeatherHex is not responsible for delays caused by customs clearance or unpaid import charges.

13. Delivery Issues

If a package is delayed, marked as delivered but not received, returned to sender, or held by customs, the customer should contact us at [email protected] as soon as possible.

We may assist by checking tracking details or contacting the courier where possible. However, delivery investigations may take time and are subject to the courier’s process.

If a package is returned due to an incorrect address, failed delivery attempt, refusal to accept delivery, unpaid customs charges, or customer unavailability, additional shipping fees may apply for reshipment.

14. Cancellations

Customers should contact us as soon as possible if they need to cancel an order. We can only cancel an order if it has not yet entered processing, production, packing, or shipping.

Once an order has been processed, prepared, customized, or dispatched, cancellation may no longer be possible. Custom size and personalized orders may not be eligible for cancellation once processing has started.

15. Returns and Refunds

Eligible products may be returned according to our Return & Refund Policy. Customers must review the Return & Refund Policy before placing an order.

Returned items must be unused, unworn, unwashed, undamaged, and in their original condition. Items showing signs of wear, alteration, odor, damage, stains, or misuse may not be accepted for return.

Customers must contact us before sending any return. Returns sent without approval may not be accepted.

Refunds are processed after the returned item is received and inspected. Approved refunds are issued to the original payment method. The time required for the refund to appear depends on the payment provider or bank.

16. Non-Returnable Items

Some items may not be eligible for return, including:

• Custom size products.
• Personalized products.
• Final sale items.
• Used, worn, washed, altered, or damaged items.
• Items returned without approval.
• Items returned after the allowed return period.
• Items with missing packaging, tags, or accessories where applicable.

This does not affect your rights where an item is incorrect, defective, or significantly different from what was ordered due to our error.

17. Exchanges

Exchanges may be available depending on product condition, availability, and the reason for exchange. Customers should contact us before returning an item for exchange.

If the requested replacement item is unavailable, we may offer an alternative option, store credit, or refund where applicable under our Return & Refund Policy.

Customers may be responsible for return shipping and reshipping costs unless the exchange is required due to an error by LeatherHex.

18. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us at [email protected] as soon as possible after delivery.

Please include your order number, clear photos of the item, photos of the packaging where relevant, and a description of the issue. This helps us review the problem and provide a suitable solution.

Depending on the situation, we may offer a replacement, repair solution, return instructions, or refund in accordance with our policies.

19. Customer Responsibilities

Customers are responsible for:

• Providing accurate order, billing, and shipping information.
• Reviewing product descriptions before purchase.
• Checking the size chart before selecting a size.
• Providing accurate measurements for custom size orders.
• Monitoring tracking information after dispatch.
• Responding to courier delivery attempts where required.
• Paying applicable customs duties or import fees where required.
• Contacting us promptly if there is an issue with the order.

20. Promotions, Discounts, and Sale Items

LeatherHex may offer promotions, discount codes, sale prices, or limited-time offers. These offers may be changed, paused, or removed at any time without prior notice.

Discount codes must be used correctly at checkout and may not be applied after an order has been placed unless approved by LeatherHex. Some promotions may not apply to custom size products, sale items, or selected collections.

LeatherHex reserves the right to cancel any discount or promotion if it is misused, applied incorrectly, or affected by a technical error.

21. Website Content

All content on LeatherHex.com, including text, product descriptions, images, graphics, logos, design elements, page layouts, and website materials, is provided for shopping and informational purposes.

You may not copy, reproduce, distribute, modify, publish, sell, or misuse website content without written permission from LeatherHex.

22. Intellectual Property

LeatherHex respects intellectual property rights. Website content created for LeatherHex, including our brand name, store content, graphics, and original website material, may not be used without permission.

Any third-party names, images, symbols, or design references that may appear in product styling are used only for product identification, styling context, or descriptive purposes where applicable. Ownership of such third-party materials remains with their respective owners.

23. Product Availability

Product availability may change without notice. A product shown on the website may become unavailable due to stock changes, supplier availability, production limits, or listing updates.

If a product becomes unavailable after an order is placed, we may contact the customer with available options, such as waiting for restock, choosing an alternative item, or receiving a refund.

24. Website Errors and Technical Issues

LeatherHex aims to keep the website accurate, secure, and available. However, we do not guarantee that the website will always be free from errors, interruptions, technical issues, or temporary downtime.

We may update, maintain, suspend, or modify the website at any time. LeatherHex is not responsible for temporary website unavailability, technical errors, or system interruptions outside our control.

25. Limitation of Liability

To the fullest extent permitted by applicable law, LeatherHex shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website, products, shipping services, or third-party services.

Our total responsibility for any order-related claim will not exceed the amount paid by the customer for the specific product involved in the claim.

Nothing in these Terms and Conditions is intended to limit any rights that cannot be limited under applicable consumer protection laws.

26. Third-Party Services

LeatherHex may use third-party services for payment processing, shipping, analytics, website hosting, email communication, or other business functions. These third-party services may have their own terms, privacy practices, or processing timelines.

LeatherHex is not responsible for delays, service interruptions, or errors caused by third-party providers, couriers, banks, payment processors, or customs authorities.

27. Privacy

Your privacy is important to us. Personal information provided through our website is handled according to our Privacy Policy. By using our website or placing an order, you agree that we may process your information as described in our Privacy Policy.

Please review our Privacy Policy for more information about how customer information is collected, used, protected, and stored.

28. Changes to These Terms

LeatherHex may update these Terms and Conditions at any time. Changes may be made to reflect updates in our business operations, website features, policies, legal requirements, or customer service process.

The updated version will be posted on this page with the latest effective date. Continued use of the website after changes are posted means you accept the updated Terms and Conditions.

29. Contact Information

If you have any questions about these Terms and Conditions, your order, our policies, or our products, please contact us:

LeatherHex
Building Q-05 Shop 10
France Cluster
Dubai, 25314
United Arab Emirates

Email: [email protected]

Effective Date: 2026