Shipping Policy

At LeatherHex, we want every customer to have a clear and reliable shopping experience. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered. Please read this page carefully before placing your order.

By placing an order on LeatherHex.com, you agree to the shipping terms described below.

1. Business Information

LeatherHex
Building Q-05 Shop 10
France Cluster
Dubai, 25314
United Arab Emirates

Customer Support Email: [email protected]

2. Order Processing Time

After an order is placed, we review the order details, payment status, product availability, selected options, size, color, material, and shipping information before dispatch.

Most orders are processed within 5 to 8 business days. Some products may require additional processing time depending on availability, selected size, selected material, order volume, or product preparation requirements.

Orders placed during weekends, public holidays, sale periods, or high-volume seasons may require extra processing time.

3. Estimated Delivery Time

Delivery time depends on the customer’s destination, selected shipping method, courier service, customs clearance, and local delivery conditions.

Estimated delivery times are provided as guidance only and are not guaranteed unless clearly stated at checkout.

• Standard Shipping: Estimated delivery time may vary depending on destination and courier availability.
• International Shipping: Delivery may take longer due to customs clearance, local delivery processing, or import procedures.
• High-volume periods: Delivery may take additional time during holidays, sale events, weather disruptions, or courier delays.

If you need your order for a specific event or date, please contact us before placing the order so we can guide you based on the product and destination.

4. Shipping Destinations

LeatherHex ships orders to selected local and international destinations. Shipping availability may depend on the customer’s country, courier service coverage, product restrictions, and delivery address.

If shipping is not available to your location at checkout, please contact us at [email protected] for assistance.

5. Shipping Charges

Shipping charges, if applicable, are displayed during checkout before payment is completed. The final shipping cost may depend on destination, order value, package weight, selected shipping method, and courier service.

If a promotion includes free shipping or reduced shipping, it will be clearly shown on the website or during checkout. Free shipping, if offered, may apply only to selected products, selected countries, or eligible orders.

6. Tracking Information

Once your order has been shipped, we will send tracking details to the email address provided at checkout, where tracking is available.

Please allow some time for the tracking number to update after dispatch. Courier tracking systems may take several hours to show the latest movement.

Customers are responsible for monitoring tracking updates and being available for delivery when required by the courier.

7. Address Accuracy

Please make sure your shipping address is complete and accurate before placing your order. Your address should include the correct:

• Full name
• Street address
• Apartment, suite, unit, or building number if applicable
• City
• State, province, or region if applicable
• Postal or ZIP code
• Country
• Phone number where required by courier

LeatherHex is not responsible for delays, failed deliveries, returned parcels, or additional shipping charges caused by incorrect, incomplete, or outdated address information provided by the customer.

If you notice an address mistake after placing your order, contact us immediately at [email protected]. We can only update the address if the order has not yet been processed or shipped.

8. Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, handling charges, or local taxes imposed by the destination country.

These charges are not controlled by LeatherHex and may vary depending on your country’s customs rules. Unless clearly stated at checkout, customs duties, import taxes, and local fees are the responsibility of the customer.

LeatherHex is not responsible for delays caused by customs clearance, customs inspections, unpaid import charges, or local government procedures.

9. Delivery Delays

We do our best to dispatch orders within the stated processing time. However, delivery delays may occur due to reasons outside our control, including:

• Courier delays
• Customs clearance
• Incorrect or incomplete address
• Weather conditions
• Public holidays
• High shipping volume
• Local delivery restrictions
• Security checks
• Payment or order verification delays

If your order is delayed, please check the tracking information first. If tracking has not updated for several days, contact us and we will assist where possible.

10. Missed Delivery Attempts

Some couriers may attempt delivery more than once or may leave instructions for pickup, rescheduling, or contacting the local delivery office.

Customers are responsible for following courier instructions and collecting or receiving the package within the courier’s allowed time frame.

If a package is returned because of missed delivery attempts, customer unavailability, refusal to accept delivery, unpaid customs charges, or failure to collect the parcel, additional shipping charges may apply for reshipment.

11. Packages Marked as Delivered

If tracking shows that your package was delivered but you have not received it, please check the following first:

• Confirm the shipping address used on the order.
• Check with family members, neighbors, building staff, reception, or mailroom.
• Look for a delivery notice or pickup instruction from the courier.
• Contact the courier using the tracking number.

If you still cannot locate the package, contact us at [email protected] with your order number and tracking details. We will review the shipment information and assist where possible.

12. Lost Packages

If a package appears to be lost in transit, we may need to open an investigation with the courier. Courier investigations can take time and may require confirmation from the customer.

LeatherHex will review each case based on tracking details, courier response, delivery status, and order information.

13. Returned to Sender Packages

A package may be returned to sender for reasons such as:

• Incorrect or incomplete shipping address
• Customer unavailable for delivery
• Package not collected from pickup location
• Unpaid customs duties or import charges
• Delivery refused by recipient
• Courier unable to complete delivery

If your package is returned to us, we will contact you with available options. Reshipping may require an additional shipping fee. Refunds, if applicable, will be reviewed according to our Return & Refund Policy.

14. Damaged Packages

If your package arrives damaged, please take clear photos of the outer packaging, shipping label, and product condition before discarding the packaging.

Contact us at [email protected] as soon as possible with your order number and photos. This helps us review the issue and work with the courier where needed.

15. Order Changes After Shipping

Once an order has shipped, we cannot guarantee address changes, order changes, cancellation, or delivery redirection. Any changes after dispatch depend on the courier’s policy and service availability.

If you need help after your order has shipped, contact us and we will assist where possible, but we cannot guarantee that changes can be made once the package is in transit.

16. Multiple Item Orders

If your order includes multiple products, items may be shipped together or separately depending on product availability, preparation time, and packaging requirements.

If items ship separately, you may receive more than one tracking number.

17. Shipping During Sale or Holiday Periods

During sale events, holiday seasons, or high-demand periods, order processing and courier delivery may take longer than usual. We recommend placing orders early if you need the product by a specific date.

18. Customer Support

If you have any questions about shipping, tracking, delivery, customs, or order status, please contact us:

LeatherHex
Building Q-05 Shop 10
France Cluster
Dubai, 25314
United Arab Emirates

Email: [email protected]

Effective Date: 2026