Free Shipping:
We offer free shipping worldwide, on all orders, with no minimum order sizes or special exceptions. We understand that quick delivery is important to you, so we make every effort to process your order promptly.
Delivery Timelines:
Regular size orders are made to order and are typically shipped within 5-10 business days. However, it can take up to 20 business days for your item to be Delivered. We aim to minimize fulfillment time for custom orders as well. After confirming details like measurements, we generally dispatch made-to-measure orders within 10-12 working days. After dispatch, shipping usually takes 3-5 business days for your items to be delivered.
Worldwide Delivery:
We accept and ship orders to all countries except for Russia, Brazil, Israel, Iran, Iraq, India, and OFAC Sanctioned Countries.
Courier Service:
To offer a premium courier service, all our shipments are carried out through Express Deliveries, including DHL, FedEx, TNT, etc. We reserve the right to choose the courier that ensures the most efficient delivery.
APO/PO Box Addresses:
For safety and security reasons, we do not deliver to APO, FPO, or PO box addresses.
Duty:
All orders are shipped on a Delivery Duty Unpaid (DDU) basis. Any additional charges or duties are the buyer's responsibility. Please check with your country's customs office to determine these costs prior to purchasing.
Complimentary Items:
Orders exceeding 10 products do not automatically include complimentary items. Exceptions may apply, subject to approval by our customer support representatives.
Other Policies:
Once payment is received, you'll be notified via email for order confirmation. After we ship your order and provide a tracking number, it becomes your responsibility to follow up with the courier company. If the courier company puts the order on hold or attempts delivery when you're not available, you need to contact them directly. We recommend that you stay in touch with the courier after receiving the tracking number. If the courier company makes multiple unsuccessful delivery attempts, they might destroy the parcel, and in such cases, we cannot be held responsible. If you have multiple orders shipping to the same address, we may combine them into a single shipment at our discretion, unless instructed otherwise. Once your order is dispatched, rescheduling delivery to a different address is not possible. You'll need to contact the respective courier company for further actions or solutions.
Feel free to contact us in case of any query related to Return OR Refund, Exchange Etc.
support@leatherhex.com
+447380360934