Privacy Policy

At LeatherHex, your privacy is important to us. This Privacy Policy explains how we collect, use, store, protect, and manage personal information when you visit LeatherHex.com, browse our products, create an account, place an order, contact customer support, or use any feature available on our website.

By using LeatherHex.com, you agree to the collection and use of information as described in this Privacy Policy. Please read this page carefully before using our website or placing an order.

1. Business Information

LeatherHex
Building Q-05 Shop 10
France Cluster
Dubai, 25314
United Arab Emirates

Customer Support Email: [email protected]

2. Information We Collect

We collect information that helps us operate our website, process orders, provide customer support, improve our services, and communicate with customers. The type of information collected may depend on how you use our website.

Information You Provide Directly

When you place an order, create an account, contact us, subscribe to emails, submit a form, or interact with our website, we may collect information such as:

• Your full name
• Email address
• Phone number, where required for delivery
• Billing address
• Shipping address
• Order details
• Selected product options such as size, color, and material
• Custom size measurements, if provided by you
• Messages or inquiries sent to customer support
• Return or exchange request details
• Account login details, where applicable

Order and Transaction Information

When you place an order, we collect order-related information needed to process and fulfill your purchase. This may include product names, quantities, prices, selected options, shipping method, delivery address, order status, and communication related to your order.

Payment information is processed through secure third-party payment providers. LeatherHex does not intentionally store full credit card numbers or full payment card details on our website systems.

Automatically Collected Information

When you visit our website, certain information may be collected automatically by our website, hosting systems, analytics tools, security tools, or cookies. This may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Time spent on the website
• Referring website or search engine
• Approximate location based on IP address
• Shopping cart activity
• Website interaction data

3. How We Use Your Information

LeatherHex uses customer information for legitimate business purposes, including order processing, customer service, website operation, fraud prevention, and service improvement.

We may use your information to:

• Process and fulfill orders
• Confirm payment and order details
• Ship products to the provided address
• Send order confirmations, tracking updates, and delivery notifications
• Respond to customer inquiries
• Handle returns, refunds, exchanges, and order issues
• Provide size, product, and support guidance
• Improve website performance and customer experience
• Prevent fraud, unauthorized transactions, and abuse
• Maintain website security
• Comply with legal, tax, accounting, or regulatory requirements
• Send marketing emails only where permitted or where you have subscribed

4. Payment Information

Payments made on LeatherHex.com are handled through secure payment processing services. When you complete payment, your payment details may be processed by the selected payment provider according to their own privacy and security practices.

LeatherHex does not intentionally store full credit card numbers, full debit card numbers, or complete payment card security codes on our website systems.

We may receive limited payment-related information such as transaction status, payment confirmation, billing name, payment method type, order total, and fraud screening results where provided by the payment processor.

5. Shipping and Delivery Information

To deliver your order, we may share necessary shipping information with courier companies, logistics providers, fulfillment partners, or delivery services. This may include your name, shipping address, phone number, email address, order details, and tracking-related information.

This information is used only as needed to prepare, ship, deliver, track, or resolve issues related to your order.

6. Customer Support Communications

When you contact LeatherHex by email, contact form, or any available support channel, we may collect and keep your message, email address, order number, images, attachments, and related communication history.

This helps us respond to your inquiry, resolve order issues, process returns or exchanges, and improve customer service.

7. Custom Size Measurements

If you select a custom size option or provide body measurements for a product, we may collect and use those measurements only for order processing, sizing support, production preparation, or customer service related to your order.

Please make sure any custom measurements you provide are accurate before submitting your order.

8. Cookies and Tracking Technologies

LeatherHex.com may use cookies, pixels, tags, and similar technologies to improve website functionality, remember customer preferences, support shopping cart features, analyze website traffic, measure marketing performance, and improve customer experience.

Cookies may help us:

• Keep products in your shopping cart
• Remember website preferences
• Understand how visitors use the website
• Improve page speed and website performance
• Measure advertising and marketing effectiveness
• Protect the website from suspicious activity

You can control or disable cookies through your browser settings. However, disabling cookies may affect website functionality, including cart, checkout, account login, and browsing experience.

9. Analytics and Website Improvement

We may use analytics tools to understand website traffic, customer behavior, product interest, page performance, and technical issues. This helps us improve product pages, navigation, checkout, website speed, and overall customer experience.

Analytics data may include browser information, device information, pages visited, time spent on the website, referring sources, approximate location, and interaction data.

10. Marketing Communications

If you subscribe to our emails, create an account, or choose to receive marketing updates, we may send promotional emails, product updates, sale alerts, new arrival announcements, or helpful content related to LeatherHex products.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at [email protected].

We will still send important order-related emails such as order confirmation, payment confirmation, shipping updates, return updates, or customer service replies when needed.

11. Sharing of Information

LeatherHex does not sell customer personal information. We may share necessary information only with trusted service providers and business partners who help us operate our website and fulfill customer orders.

We may share information with:

• Payment processors
• Shipping and courier companies
• Website hosting providers
• Email service providers
• Analytics providers
• Security and fraud prevention services
• Customer support tools
• Professional advisers where required
• Legal or regulatory authorities where required by law

We only share information that is necessary for the relevant service, order, legal requirement, or business function.

12. Fraud Prevention and Website Security

We may use customer information, order information, device information, IP address, payment status, and website activity to help detect and prevent fraud, unauthorized transactions, payment abuse, fake orders, suspicious activity, and security risks.

Orders may be reviewed, delayed, cancelled, or refunded if they appear suspicious, fraudulent, incomplete, or high-risk.

13. Data Protection and Security

LeatherHex takes reasonable steps to protect customer information from unauthorized access, loss, misuse, alteration, or disclosure. We may use technical, administrative, and security measures such as secure website connections, access controls, payment processor security, hosting safeguards, and fraud monitoring.

However, no online system, website, database, or transmission method can be guaranteed to be completely secure. Customers should also take steps to protect their account details, passwords, and personal devices.

14. Account Information

If you create an account on LeatherHex.com, you are responsible for keeping your login information confidential. Please use a strong password and do not share your account details with others.

If you believe your account has been accessed without permission, contact us immediately at [email protected].

15. Data Retention

LeatherHex keeps customer information only as long as reasonably necessary for the purposes described in this Privacy Policy, including order processing, customer service, returns, refunds, accounting, legal compliance, fraud prevention, and business recordkeeping.

Order records may be retained for business, accounting, tax, legal, and customer support purposes. When information is no longer needed, we may delete, archive, anonymize, or securely retain it according to business and legal requirements.

16. Your Rights and Choices

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information. These may include the right to request access, correction, deletion, restriction, or information about how your data is used.

You may contact us at [email protected] to request help with your personal information.

For security reasons, we may need to verify your identity before processing certain privacy requests.

17. Correcting Your Information

If your name, email address, shipping address, billing address, phone number, or other order information is incorrect, please contact us as soon as possible.

We can only update order or shipping information if the order has not already been processed or shipped.

18. Children’s Privacy

LeatherHex.com is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and remove it where appropriate.

19. International Customers

LeatherHex may serve customers in different countries. If you access our website or place an order from outside the United Arab Emirates, your information may be processed, stored, or transferred in connection with order fulfillment, payment processing, shipping, customer support, hosting, and website operations.

By using our website or placing an order, you understand that your information may be processed by service providers in different locations where necessary for business operations.

20. Third-Party Links

Our website may contain links to third-party websites, payment pages, courier tracking pages, social media platforms, or other external services. LeatherHex is not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend reviewing the privacy policies of any third-party websites or services you visit.

21. Social Media and Public Interaction

If you interact with LeatherHex through social media platforms, public comments, messages, reviews, or shared content, the information you provide may also be subject to the privacy policy of the platform you use.

Please avoid sharing sensitive personal information publicly.

22. Reviews and Customer Feedback

If you submit a product review, testimonial, feedback, or customer comment, we may use the submitted content to improve our products or website. If reviews are displayed publicly, they may show your name, initials, review text, rating, or submitted content depending on the review feature.

Please do not include private information in public reviews.

23. Legal Compliance

LeatherHex may disclose information if required to do so by law, court order, legal process, government request, regulatory obligation, fraud investigation, payment dispute, or to protect the rights, safety, and security of LeatherHex, customers, or others.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, service providers, legal requirements, or privacy practices.

Any updates will be posted on this page with the latest effective date. Continued use of LeatherHex.com after changes are posted means you accept the updated Privacy Policy.

25. Contact Us

If you have questions about this Privacy Policy, your personal information, cookies, customer data, or privacy-related requests, please contact us:

LeatherHex
Building Q-05 Shop 10
France Cluster
Dubai, 25314
United Arab Emirates

Email: [email protected]

Effective Date: 2026