Return and Refund Policy – Leatherhex

Effective Date: 02-11-2025

At Leatherhex, we want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.

1. Return Period

We offer a 30-day return policy, starting from the day you receive your item. To request a return, it must be made within 30 days of delivery.

• Return shipping is the customer’s responsibility.

• We do not provide return shipping labels.

• There are no restocking fees.

2. Eligibility for Returns

To be eligible for a return:

• The item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging.

• You must provide a receipt or proof of purchase.

Note: Items returned without prior approval or without contacting us will not be accepted.

3. How to Initiate a Return

To start a return:

1. Contact us at [email protected].

2. Our representative will provide you with the return address and instructions.

3. You can also submit your return request via our File Return page.

Important: Returns must be sent only after receiving instructions from us.

4. Damages and Issues

Please inspect your order upon arrival. Contact us immediately if your item is:

• Defective

• Damaged

• Incorrect

We will evaluate the issue and work to make it right.

5. Exceptions / Non-Returnable Items

Certain items cannot be returned:

• Perishable goods (e.g., food, flowers, plants)

• Custom or personalized items

• Personal care items (e.g., beauty products)

• Hazardous materials, flammable liquids, or gases

• Sale items and gift cards

If you have questions about a specific item, please contact us before purchasing.

6. Exchanges

To exchange an item:

• The fastest method is to return the original item following our return process.

• Once the return is accepted, you can place a new order for the desired item.

7. European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason, without justification.

• Items must be returned in the same condition as received, unworn or unused, with tags, and in their original packaging.

• A receipt or proof of purchase is required.

8. Refunds

Once we receive and inspect your return, we will notify you if your refund is approved.

• Approved refunds will be issued to your original payment method within 10 business days.

• Please note it may take additional time for your bank or credit card company to process and post the refund.

• If more than 15 business days have passed since approval and you have not received your refund, please contact us.

9. Contact Information

For any questions regarding returns, refunds, or exchanges, contact us:

Email: [email protected]

UAE Office:
Building Q-05 Shop 10, France Cluster
Dubai, 25314, United Arab Emirates

UK Office:
LEATHERONE LTD
63 Hatton Garden, Fifth Floor, Suite 23
London, EC1N 8LE, United Kingdom